”Close The Gap” - Blog
Our podcast episodes as articles.
Leadership Turbocharged: Unleashing 21st Century KPI Mastery
Many businesses are still operating as if they are driving a car by solely glancing at the rearview mirror. Sounds absurd, right? Well, that's how most businesses operate. They rely on just on hindsight focused financial metrics with one months to a quarter delay.
How about a 21st century KPI Leadership System, where you'll have a clear view through the windshield with a dynamic heads-up display.
Enjoy!
How to start a Quality Revolution.
"Quality is like having an ice cream on a summer’s day: you must lick it constantly. Otherwise, you have a mess on your hands".
Quality, most people assume, is a given. But is it? Do not most of us ‘have a mess on our hands’? Do you still remember the feeling when you bought a product at home that was DOA or broken shortly after use? Or the last time you ordered something, and it did not arrive in time? How about being charged wrongly, or the return policy was confusing? These instances are examples of poor quality and negatively impact the customer experience.
It is time to start a quality revolution.
Enjoy!