”Close The Gap” - Blog
Our podcast episodes as articles.
How to start a Quality Revolution.
"Quality is like having an ice cream on a summer’s day: you must lick it constantly. Otherwise, you have a mess on your hands".
Quality, most people assume, is a given. But is it? Do not most of us ‘have a mess on our hands’? Do you still remember the feeling when you bought a product at home that was DOA or broken shortly after use? Or the last time you ordered something, and it did not arrive in time? How about being charged wrongly, or the return policy was confusing? These instances are examples of poor quality and negatively impact the customer experience.
It is time to start a quality revolution.
Enjoy!
Part II: Implementing a 21st-century supply chain - now
The highly improbable event, coined "black swan", described in the 2007 bestseller of options trader and statistician Nassim Nicholas Taleb, became a herd animal that shows its black feathers in spades in our supply chains. The second part of the blog post addresses the “size of the prize” of change and gives initial guidance on the change project set-up.